This claim/service is not payable under our service area. The claim must be filed to the Payer/Plan in whose service area the Rendering Physician is located.
Current X12 Remittance Advice Remark Code. Read this remark with the accompanying CARC, group code, line detail, payer portal, and prior claim history before choosing an action.
Back to HubCurrent X12 Remittance Advice Remark Code. Read this remark with the accompanying CARC, group code, line detail, payer portal, and prior claim history before choosing an action.
Same standard code · different claim context
How N802 can be investigated across specialties
CARCs and RARCs are not separate code sets for radiology, gastro, hospital, or professional billing. The code meaning stays standardized; the claim fields, documentation, payer rules, and next checks change by setting.
Professional / Office
Check CMS-1500/837P fields, rendering/billing NPI, diagnosis, modifier, place of service, authorization, and payer policy.
Hospital / Facility
Check UB-04/837I bill type, revenue code, status, inpatient/outpatient rules, authorization, and line-level ERA detail.
Radiology
Check 26/TC component billing, imaging authorization, medical necessity, site of service, same-day edits, and referring provider data.
Gastroenterology
Check procedure relationships, screening vs diagnostic context, modifiers, pathology/anesthesia relationships, authorization, and payer edits.
Behavioral Health
Check provider credential, behavioral-health carve-out, authorization, units/time, telehealth, place of service, and plan-specific rules.
Therapy / Rehab
Check therapy modifiers, timed units, benefit limits, authorization, plan of care/documentation, and NCCI/payer edits.
DME / Supplies
Check HCPCS, modifiers, same/similar equipment, medical necessity, proof of delivery, authorization, and supplier enrollment.
Lab / Pathology
Check CLIA, ordering/referring data, diagnosis support, frequency, panel bundling, specimen/documentation, and payer medical policy.
Status
Pending InvestigationRecommended Action
Should This Go to Coding?
Do not send every denial to Coding. Coding is appropriate only when the resolution requires coding judgment rather than an administrative or payer follow-up action.
Send to Coding When
Do Not Send to Coding When
Simple rule: If you would have to choose, change, or defend a CPT/HCPCS, ICD-10, modifier, code pair, NCCI edit, or documentation-to-code decision, Coding should review it.
Corrected Claim, Reconsideration, Appeal, or Something Else?
Use the ERA/EOB, RARC, payer portal, policy, claim history, and internal workflow to decide between corrected claim, reconsideration, appeal, coding review, payer follow-up, patient responsibility, or adjustment.
Should I Adjust This Balance?
Treat the balance as recoverable until research shows otherwise. The goal of insurance collections is to resolve the denial and obtain payment when a valid recovery path exists.
Collections rule: A denial code by itself does not automatically mean write-off. Work the claim for payment first when a valid recovery path exists.
What Should My Account Note Say?
4-Part Note Formula
WHAT HAPPENED + WHAT YOU REVIEWED/DID + WHY THAT ACTION WAS CORRECT + WHAT HAPPENS NEXT
General Denial Note
REVIEWED ERA/EOB FOR N802. PAYER PROCESSED/DENIED $[AMOUNT] DUE TO [DENIAL REASON + CARC/RARC]. VERIFIED [PORTAL/ELIGIBILITY/CLAIM HISTORY/POLICY/CODING/AUTHORIZATION]. [ACTION TAKEN] BECAUSE [WHY THIS ACTION IS SUPPORTED]. REMAINING BALANCE $[BALANCE]. WILL FOLLOW UP IN [TIMEFRAME] OR NO FURTHER PAYER ACTION REQUIRED.
Adjustment Note
REVIEWED ERA/EOB FOR N802. PAYER APPLIED $[AMOUNT] AS [CONTRACTUAL/NONPAYABLE REASON]. VERIFIED FINAL ADJUDICATION, [CONTRACT/POLICY/CODING REVIEW], AND NO ADDITIONAL RECOVERY PATH. ADJUSTED/REQUESTED ADJUSTMENT OF $[AMOUNT] PER ORGANIZATIONAL WORKFLOW. REMAINING BALANCE $[BALANCE]. [FOLLOW-UP OR RESOLVED].
Current decision: DO NOT ADJUST YET. Do not document an action you did not actually perform. Do not say a payment was posted unless you personally posted it.