Confidential Handling
Documents used only to provide requested guidance.
No Third-Party Disclosure
We do not contact employers, payers, or healthcare organizations.
De-Identification
Common identifiers are scrubbed during analysis where possible.
1. Confidential Handling of Customer Information
DenialPro treats all customer information — including account details, inquiry content, and uploaded documents — as confidential. Information you submit is used only to provide the educational services and guidance you have requested, to operate the Platform, and to communicate with you about your account.
2. Use of Uploaded Documents
When you upload a document for analysis or Expert Guidance, that document is used solely to deliver the requested educational analysis. Our processing pipelines are designed to de-identify common protected health information (names, member IDs, SSNs, phone numbers) and to clear raw file references after analysis where applicable.
You are responsible for de-identizing protected health information before uploading it, in accordance with your organization's HIPAA obligations and our Terms of Use.
3. No Disclosure to Outside Parties
DenialPro does not contact employers, insurance companies, payers, clearinghouses, healthcare organizations, or any third party regarding customer submissions. Your use of the Platform is private. We will not disclose that you are a customer or share your inquiry content with outside organizations, except as required by law or as necessary to provide the service you requested (e.g., our payment processor for transactions).
4. Access Controls
Access to customer information within DenialPro is restricted to authorized personnel who require access to provide or support the service. Administrative access is role-based and logged.
5. HIPAA Awareness
DenialPro is an educational platform and is not acting as a Business Associate or Covered Entity under HIPAA for the typical use of our tools. Where customers upload documents that may contain protected health information, we structure our handling to minimize exposure and instruct users to de-identify data. For formal Business Associate Agreement needs, see our future enhancements or contact us.
6. Confidentiality Badges in the Expert Guidance Workflow
Confidentiality indicators are displayed throughout the Expert Guidance workflow to remind customers that their submissions are handled privately and are not shared with outside organizations. These badges reflect the commitments in this statement.
7. Reporting Concerns
If you have a confidentiality or privacy concern, submit it through our Contact Legal page so our team can investigate promptly.