Privacy Policy

We collect information you provide directly — such as your name, email, organization, and payment details — when you register, purchase a course, submit a contact form, or use our services. We also collect usage data (pages viewed, features used) and technical data (IP address, browser type) automatically when you visit the Platform.

For Expert Guidance and document analysis, you may upload documents. We instruct users to de-identify protected health information before uploading, and our processing is designed to scrub common identifiers.

We use cookies and similar technologies for authentication, preferences, and analytics. See our Cookie Policy for details.

We use analytics tools to understand how the Platform is used so we can improve it. These tools may collect anonymized or pseudonymized usage data. You can manage analytics cookies through your browser settings.

Payment information is processed by our payment provider. We do not store full card numbers on our servers. We retain transaction records (amount, date, product) necessary for order fulfillment, accounting, and fraud prevention.

We send transactional emails (receipts, access instructions, account notices) and, with your consent, educational and marketing emails. You can unsubscribe from marketing emails at any time using the link in each message.

Account information (name, email, role, course progress, saved resources) is stored to provide and personalize your experience. You may request access to or correction of your account data at any time.

We implement reasonable technical and organizational safeguards to protect your information, including encryption in transit, access controls, and regular reviews. No system is perfectly secure, but we work to protect your data consistent with industry practice.

We retain personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Inactive account data may be deleted or anonymized after a defined retention period.

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict the processing of your personal data, and to object to or port certain data. To exercise these rights, submit a request through our Contact Legal page.

DenialPro is not directed to children under 16, and we do not knowingly collect personal information from them. If you believe we have collected such data, please contact us so we can delete it.

We may update this Privacy Policy from time to time. We will note the "Last updated" date above. Material changes will be communicated through the Platform or by email where appropriate.